Copy-Pasted Emails. Since I received explicit permission at the time from Richard to share the emails here, and the only other participant in the conversation is me, I'm happy to put this all up here. Evertide emails are unedited; mine have had identifying stuff removed and so on. I've put my emails in purple to split the bulk of the text up a bit. Also, dates are in American format not English, because that's how they're displayed on gmail
7/19/14
to me
Mr. Card Game Delivery Setbacks & Solutions
Hello [nikohl],
The cost in time and money associated with manufacturing and fulfilling all the rewards to all our backers has proven to be much higher than we anticipated when we launched the campaign. Even though we've already delivered everything to our backers in North America and the copies of the game and the reward packages are ready to go out to our backers in Europe and elsewhere, our company has run out of money to do so.
Now that Mr. Card Game is available for sale through Amazon in the US and Canada, the project has started to produce revenue. This revenue we hope will allow us to fulfill the remaining rewards soon and we plan to do so as soon as we can. But sales have been slow so far, so we are also doing everything we can to reduce expenses. We are closing down our office, laying off our people and eliminating our operating expenses wherever we can in order to allow us to accumulate the cash we need to deliver all the rewards internationally. We are also resorting to selling off other IP we have to raise the money.
We hope with these drastic measures our cashflow will turn around and allow us to deliver your rewards soon. But, we cannot be certain right now of when that will be and as part of the office closing many of the packages which are ready to go out will be placed into long-term storage until we have the money. So, at the end of this month, the packages will not be accessible for a while.
In order to attempt to remedy this undesired situation as best we can, we've been working on options we can provide even while we don't have the money for you to get your rewards anyway. Here are the options:
(a) Fellow community member and co-designer, Graydon Schlichter has offered to bring the rewards to KoLCon this year and hand deliver them to any backer planning to attend (and/or willing to carry rewards back with them on other people's behalf).
(b) We can provide you with the exact postage / delivery cost to send your game to you and you can use our PayPal address to pay that full cost now. Since you've already paid for shipping during the campaign, we will credit whatever you pay now against your purchase of future product that we sell.
(c) Wait and we will send you your rewards as soon as we have accumulated the money to send out all remaining backer rewards.
If you wish to opt for either (a) or (b), please email either Graydon (at
graydon@evertidegames.com) or I (at
support@evertidegames.com) with your preference and we will confirm the details with you. If you don't reply, we will work as hard as we can to get your rewards to you as soon as we can.
Since our office is being closed at the end of this month, there's actually a limited window that we have to arrange alternate delivery plans. After the 25th, we will not be able to accommodate option (a) or (b) until we bring everything out of storage again when we are able to send all remaining packages together. So, if we don't hear from you before July 25th, we will hold everything for delivery when we have the cash.
We deeply apologize for this inconvenience and the delays in getting your rewards to you. The process of publishing has stretched our company close to the breaking point and forced us to make changes we wish we didn't have to. But, we are committed to fulfilling our obligations and prepared to do everything we can to get your rewards to you as soon as possible. So, we appreciate all the patience and support you have shown so far and continue to show for the project. Thanks.
Thank you, Evertide Games Team
---
7/19/14
to Evertide
I'd like to know the cost of getting my game shipped now, please.
While you're reading my email, can you also tell me what's going to happen re: Goblins? It's seeming rather unlikely you'll be able to finish development or production if you're closing down and laying people off?
---
7/20/14
to me
Hey [nikohl],
Thanks for your patience and understanding.
Regarding Goblins, in the most recent update, we mentioned that we are polishing up what we are now confident will be the final design for G:AR. The design work and testing is something that we have been doing behind the scenes for a while now and even though it will continue to require more work to get it prepared for publication, the bulk of the cost of that preparation is complete. For example, a number of our obligations for G:AR have already been paid... we advanced Tarol most of his royalties and paid for the convention appearances for Goblins last year. We have also already paid the cost of the artwork production that Tarol did for us and for the graphic design. So, our liabilities come primarily from the cost of production and distribution for our product obligations which we will start up as soon as we have cleared up all our MrCG obligations.
And by we, I mostly mean me at this point. My time is the primary cost for the remaining design and preparation. It is also my time which I will be devoting to getting quotes, managing our finances and seeking out arrangements with other distributors and publishers which can accelerate the publication of GAR once the design is done.
The postage for shipping your copy and bonus rewards to you is: $8.37
If this is okay, let me know and I will send you an invoice through PayPal from our account and punch the order when the payment is made.
Once again, thanks for your patience and support.
... Richard
---
7/20/14
to Evertide
Hi Richard, thanks for getting back to me.
Please invoice me. ~$8 I can handle! So that's one more copy off your plate that you don't have to worry about storing. [irrelevant fluff about my shipping address confirmation, labels, customs etc was here and has been removed]
Regarding Goblins, may I post your response to me on the official Goblins Comic forum? I am a pretty active member over there and there's a thread with chatter about GAR. Several people are getting antsy and I think a bit of official clarity will soothe a few tempers.
I know I'm just a random English stranger but I'd like to help if there's any way I can do that. I don't really know if there's any benefit to e.g. sending a bunch of UK copies over and shipping them from here, but I could help with other admin crap.
Cheers,
[nikohl]
---
7/21/14
to me
Hey [nikohl],
Fortunately, before we ran out of money, we were able to send units of MrCG to the Amazon distribution center in the UK. So, we have been able to reduce the cost of fulfilling to Europe and at the same time avoid customs for most of the rewards. In your case, you will receive the package from Amazon and a small letter from us.
But, in anticipation of customs issues involving other backers and other countries, we have prepared all the packages as gifts (removing all wrapping) and provided the actual COGs of each item as the declared value. Since most of the rewards have no value other than as gifts to our backers, we feel that it is appropriate for us to consider them as such. The bulk of everyone's pledge was actually the money we needed to make the project happen at all (including all the logistics).
If you feel that providing additional information to the Goblinites would help as we work through all these challenges and respond to any concerns they may have as a result of the changes we are making to complete our obligations to MrCG, then feel free to post the information you think would be helpful. Another backer of both MrCG and Goblins has also asked about the situation and I provided him with additional information pertaining to his question which I would be happy to share with you so that you have even more information.
Of course, we posted an update to the Goblins campaign recently which indicated that we are working on arrangements to help accelerate the process of delivery. Managing the design and production of both project simultaneously has been overwhelming to me personally and resulted in delays for both. I have been working non-stop back and forth on fulfillment issues for MrCG as well as design issues for GAR over the past 12 months in an attempt to keep the projects on track. But, the scope of the organization required to publish multiple games is immense and the process of going through it has now lead me to understand the limits of the organization that I have built can do.
So, some of the changes underway are meant to bring the scope in line with what I can make sure gets delivered and the assistance and understanding of the fans of both KoL and Goblins is invaluable as I work through the changes. That includes whatever people are willing to do to help move each project towards completion and so I appreciate your offer and when I get through the responses of everyone this week, I'd love to see how you can help.
From the outset, the projects have been envisioned as an ongoing set of products for the fans based upon the brand that they love. Which I realize now is an extremely ambitious task for what is ultimately only a design studio. Our struggles are sort of proof of that.
However, in order to reach that goal and meet the commitments to both fan groups, as I mentioned to you in the previous reply, I'm also now exploring arrangements with the other publishers and distributors who already have the organization in place to efficiently and effectively support the process of publication. By using our assets and making deals, I hope to put us on firm footing to not only fulfill the obligations from the campaigns but also to unfold all the plans we have for Mr. Card Game and Goblins.
Thanks for your patience and support in the meantime. And, let me know if you have any more questions regarding either MrCG or Goblins or EG.
.... Richard
---
And that was the last I heard on the matter *shrug* Got my copy of the game as promised, though. The next communication was on 1st September and was sent out about G:AR rather than MrCG, but mentioned the layoffs, shut-downs, cutbacks and delays, et cetera.